Frequently Asked Questions

We accept all major credit and debit cards, as well as secure express checkout options. Every payment is encrypted and processed securely.

We process orders quickly to ensure fast delivery. Once an order is placed, changes or cancellations may not be possible. If you need assistance, please contact us as soon as possible and we will do our best to help.

Yes. Once your order is placed, you will receive a confirmation email with your order details.

We currently ship to most countries worldwide. Available shipping options and rates are displayed at checkout based on your destination.

Delivery times vary by location. Most orders arrive within 8 to 12 business days. Please note that shipping times may vary due to customs or carrier delays.

Yes. Once your order ships, you will receive a tracking number via email so you can follow your piece to your door.

You may request a return within 30 days of delivery. Items must be unwashed, unworn, and in their original condition with all tags attached.

Yes. Items may be tried on to assess fit and comfort, but they must remain in original condition with no signs of wear.

Please contact our customer support team and we will guide you through the next steps.

Return shipping costs are the responsibility of the customer unless the item is faulty.

We recommend referring to our size guide available on each product page. If you are between sizes or need help, feel free to contact us.

We strive to display our pieces as accurately as possible. However, colours may vary slightly due to lighting and screen settings.

Velora creates elevated essentials for real life. Our pieces are made to move with you: comfortable, refined, and timeless, never trend-driven.

We work with trusted manufacturing partners internationally to ensure quality craftsmanship and consistent standards across every piece.

You can reach us anytime through our contact page or by email at support@norvae.co.

We respond to enquiries within 12 hours, Monday to Friday.

Occasionally we offer exclusive promotions and seasonal editions. Subscribe to our newsletter to stay updated.

Yes. Your privacy is important to us. Please review our Privacy Policy for full details on how we protect your information. Still have questions? We are here to help, contact us anytime.